Refunds & Returns

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

Returns (refunds and exchanges)

If you are unhappy with your item, please let us know. Our Returns Policy gives you 14 days to return or exchange an item bought online with a valid receipt. If 14 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, goods must be returned in a re–saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items. To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

There are certain situations where only partial refunds are granted (if applicable):
Books or other paper products with obvious signs of use.

Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and any item that is returned more than 30 days after delivery.

Damaged Goods

If goods arrive in a damaged condition you must inform us within 5 days.

Check and test all the goods in your order and notify us within 5 days of any item that has been damaged in transit. We will usually require that these items are returned to us within 10 days of you receiving them so that we can scrutinise them and make any necessary claim with the courier.

In particular, open, check and test all electrical/electronic items and any lamps that you have ordered and notify us within 5 days of receiving them if they are faulty or damaged in transit. This applies to ALL lamps including HPS (High Pressure Sodium), MH (Metal Halide), all types of Fluorescent lamps (CFLs and tubes) and any product containing these items (such as light kits and propagation/veg lights).

 

To Return your item please email thegreencornerhydro@gmail.com and state your order number number, reason for return and (if applicable) the damaged or faulty item. 

Items must be in original packaging and sent to:

The Green Corner Hydroponics

Unit 5A Rainford Industrial Estate

Mill Lane

St Helens

WA11 8LS